Our partner is looking for a Sales & Retention Specialist based in Spain. As a Sales & Retention Specialist, you'll own key stages of the customer journey for premium programs, from onboarding through retention and potential churn. You'll combine customer advocacy, commercial judgement, sales expertise, and data-driven experimentation to protect revenue and improve customer outcomes.

You'll also manage external sales and appointment‐setting partners, ensuring their performance meets clearly defined commercial targets. Using AI‐assisted tools, you'll streamline case analysis, reporting, and documentation so you can focus on high‐impact conversations and decisions. Develop and refine retention offers based on customer needs, root causes, and performance data.

Establish early‐warning signals to identify disengagement before customers reach the refund stage. Identify gaps between sales promises and customer delivery, providing evidence‐based feedback to Product and Marketing. Manage relationships with external sales and appointment‐setting agencies, covering sourcing, benchmarking, interviews, negotiations, contracts, and ongoing performance management.

Define and monitor agency performance metrics, including connect rate, booked calls per hour, show rate, and close rate. Verify agency‐reported sales against internal systems and manage the reconciliation process before results reach Finance. Manage lead lists for external sales, including failed payments, abandoned checkouts, and churned customers, and monitor conversion performance.

Support sales enablement through training content, objection handling, one‐pagers, pricing clarity, and booking‐flow quality assurance. Maintain accurate retention data, including offers, refund reasons, call outcomes, and case statuses. Present retention, onboarding, and external sales performance to leadership with clear analysis and actionable recommendations.



5+ years of experience in retention, customer success, customer‐facing sales, or a related commercial role, including at least 2 years owning a measurable commercial outcome.

Experience managing agencies, contractors, vendors, or other external partners against defined performance standards. Strong commercial and sales skills, including funnel optimization, objection handling, conversion techniques, and understanding of customer decision‐making. Strong data fluency, with the ability to build and interrogate datasets, design valid tests, interpret results, and translate findings into action.

Confidence using tools such as Airtable and Google Sheets, along with CRM, ticketing, and scheduling platforms such as Zendesk. Comfortable using AI tools for transcription, case analysis, reporting, and workflow optimization. Strong ownership mentality, commercial discipline, and willingness to take responsibility for measurable outcomes.

Experience with online learning platforms, premium programs, or international customer bases is advantageous. familiarity with personal‐development content is a plus. High‐ownership role with direct influence over customer experience, retention, sales performance, and revenue. Opportunity to work across retention, onboarding, customer experience, sales operations, and external partner management.

Exposure to an international customer base and premium digital learning programs. Strong opportunity for professional growth through ownership of measurable commercial outcomes. Inclusive and diverse working environment with equal opportunity for qualified candidates.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‐contractual measures under applicable data protection laws (including GDPR).

📌 Specialist Sales Administrator (Madrid)
🏢 Jobgether
📍 Madrid