Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage

Communications APIs As an emerging leader in the $10B+ communications API market, we empower general brands to connect better with their customers, employees, and partners through transformative communications experiences. Vonage API solutions empower organizations to build their custom omnichannel communications structure, allowing them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

As a Technical Account Manager, you will be the trusted advisor and strategic partner for a portfolio of enterprise accounts, driving platform adoption, long-term value, and revenue growth. Act as a credible technical voice in customer conversations, reviewing integration architectures, troubleshooting API implementations, and advising on best practices across Vonage's full product portfolio (SMS, Voice, WhatsApp, RCS, Video, Verify ... ) Identify and develop upsell and cross‐sell opportunities by connecting customer use cases to new or underutilised capabilities, working closely with Sales using usage data, health scores, and engagement metrics Collaborate with Technical Solutions Managers (TSMs) within a pod model for complex solutioning and escalations,



while retaining full ownership of commercial outcomes Fluent English and German/French is a must ~5+ years of experience in Technical Account Management, Customer Success, or a similar strategic customer‐facing role with a strong technical background in APIs or developer‐facing products ~ Deep, hands‐on knowledge of CPaaS or API platforms: messaging (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video, and Authentication/Verify solutions ~ Solid understanding of REST APIs, webhooks, SDKs, and software integration patterns, comfortable reading API documentation and engaging in technical troubleshooting alongside customers ~ Data‐driven mindset, proficient in using customer health scores, usage analytics, and engagement metrics to identify risk and growth opportunities (Salesforce, Gainsight, or equivalent) ~ Vonage, Twilio, Sinch, Infobip, MessageBird) - this is a strong differentiator Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field Opportunity to make a significant impact on strategic customer experiences and business growth.

Private Medical

Insurance (Adeslas). To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable‐based unified communications, contact center solutions, and communications APIs.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list.

📌 Technical Account Manager - Fully Remote (Madrid)
🏢 Vonage
📍 Madrid