Experteer Overview
As a Technical Support Consultant, you help customers maximise value from the SD Worx App and Portal. You assist HR professionals and end users with login, access, and platform questions, across digital channels and phone. You work in a small international team, focusing on problem-solving, analytics, and clear communication to deliver a positive experience. You’ll contribute to service quality improvements and help shape a smooth user experience in a fast-evolving HR tech environment.

Compensaciones / Beneficios
• Manage support requests through digital channels and phone
• Assist users with login, access, and platform-related issues
• Investigate and resolve technical problems with a customer-first approach
• Analyze support tickets to identify service quality improvements




• Collaborate with colleagues to enhance the user experience

Responsabilidades
• Fluent Dutch and French (spoken and written)
• Good English communication skills
• Experience in customer or technical support or service-oriented roles
• Strong analytical and problem-solving abilities
• Excellent written communication
• Customer-focused mindset with relationship-building ability
• Ability to work independently and in a team

Requisitos principales
• hybrid and versátil working
• international environment
• learning and development opportunities
• collaborative team culture
• varied role

📌 Technical Support Consultant (Las Rozas de Madrid)
🏢 Sd Worx
📍 Las Rozas de Madrid