Experteer Overview
As an End User Support Engineer, you will deliver hands-on technical helpdesk support in a fast-paced financial services setting. You will own issues from initial triage to resolution, working on desktop, mobile, and collaboration tools across multiple London locations with on-site requirements. You’ll collaborate with infrastructure and security teams to ensure a seamless technology experience for traders and colleagues. This role offers a chance to impact user experience on a integral market platform while operating in a challenging, client-focused environment.

Compensaciones / Beneficios
• Provide first-class end-user support across desktop, laptop, mobile, and peripherals
• Diagnose and resolve hardware, software, and system issues promptly
• Deliver remote and desk-side support with minimal business disruption
• Manage incidents and requests through to resolution with stakeholder updates
• Support Major Incident processes and escalation procedures
• Build strong customer relationships with clear, professional communication
• Collaborate with Infrastructure, Network, Security, Market Data, and Applications teams
• Contribute to knowledge sharing and process improvement initiatives




• Maintain accurate ServiceNow records and keep documentation current
• Configure and troubleshoot desktop, laptop, mobile devices, AV and conferencing tech
• Coordinate hardware repairs, replacements, and deployments

Responsabilidades
• Proven end-user support experience in financial services, ideally with trading or broking floor users
• Strong experience with Windows 10/11, Microsoft 365, Active Directory, SCCM, and macOS
• Experience supporting market data platforms such as Bloomberg, LSEG (Refinitiv), or ICE
• Experience with audio-visual and video conferencing tech (Teams, Cisco, Webex)
• Experience with identity and access management solutions (Okta or similar MFA)
• Good understanding of TCP/IP, DNS, networking fundamentals, and desktop infrastructure
• Strong customer service skills and ability to communicate with diverse audiences
• Experience with ITSM frameworks and best practices
• Experience with virtual or cloud-based desktops (AWS Workspaces)
• Solid ServiceNow or similar ITSM platform knowledge

Requisitos principales
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📌 Senior End User Services Engineer (Madrid)
🏢 Tp Icap
📍 Madrid