Fecha: 6 sept 2026Madrid, ES SpainDepartamento: OtherFunctionsSupport agents on their daily tasksDetect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them.Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customersDefine prioritizations in order to achieve our goals and organize the team accordingly.Go outside the box and detect improvement areas in order to have more efficient process and proceduresRequirementsHave experience in Groups and Events handling and/or the Hotel Sector.Be a goal-driven, determined person being able to meet deadlines and work well under pressure.Have the ability to effectively multi-task and juggle multiple responsibilities at onceCooperative and communicative attitude with co-workers, managers and employees.Excellent communication skills and ability to lead and guideOrganized and methodical personCritical thinker and problem-solving skills essentialOfferedCommissions as a percentage of objectives.Ticket Restaurante.hybrid work model. Monday to Friday. Time slot 08:00-20:00h#J-18808-Ljbffr

📌 Coordinador/A De Terreno _ceuta (Madrid)
🏢 Hesperia Group
📍 Madrid