Customer Success Manager for T Cloud Public (m/f/d)- Full-timeT‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one general team, guided by respect, integrity, and a passion for doing better every day.As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.You want:- Strategic influence and development of the existing business of the assigned T Cloud.- Publiccustomersin order toincrease the value added for the customer and the sales for the T Cloud Public.- Comprehensive advice to customersregardingthe first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).- Active participation in the respective vertical squad of the T Cloud Public.- Avoiding "churn" through proactive analysis and management of T Cloud Public customers.- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.- Participation in the planning and forecasting processes.- Transferring customer requirements to the T Cloud Publicimpedimentand demand process.- Supporting the further development of cloud handling support.- Completed degree in computer science, engineering or comparable training or further education.- Top knowledge and experience in the areas of cloud and IT architecture, technologystrategy,salesand business development.- Top knowledge and experience in the field of AI.- Strong communicationand presentation skills with correct and confident behavior in customer contacts to ensure our service promise.- Strong knowledge of market-relevant cloud ecosystems and experience with partners.- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.- Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.- High resilience, adaptability to dynamically changing processes/startup mentality.- Very goodtechnical understanding of standardized service provision through platforms.- Detailed knowledge of the processes and structures in your own company.- Experience in international cooperation with Local Business Units andNatCos.- High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.- Fluent written and spoken German and English.- Willingness to travel nationally and internationally.Whatdoweofferyou?- T-Social: socialinitiatives(sports,community,health, ...).- Hybridworkmodel(remote/on-site).- Flexibleworkinghours.Growth&development- Weeklylanguageclasses(English & German).- InternationalMentoringSessions&ExperienceDays.- Flexiblecompensationplan (healthinsurance,mealvouchers,childcare,transport).- Socialfund.Wellbeing& time off- 26+workingdaysofvacationperyear.And many more advantages of being part of T-Systems!T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.#J-18808-Ljbffr

📌 Customer Success Manager For T Cloud Public (M/F/D) (Reus)
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📍 Reus