Overview In this role, you will lead IT infrastructure operations to meet business needs within a multinational leisure and entertainment group. You will manage third-party suppliers, enforce ITIL-aligned processes, and ensure high availability of online services. You’ll shape and execute the 3–5 year IT roadmaps, driving stable service delivery across multi-channel retail operations. This is a hands-on leadership role that partners with cross-functional teams to enable growth and reliable digital experiences. Compensaciones / Beneficios * Salary: competitive * Versátil hours * Teleworking up to 40% * Work center: Barcelona center * Reduced hours on Friday * Young and dynamic atmosphere Responsabilidades * Manage 3rd‑party suppliers and partners to deliver IT infrastructure within SLA * Enforce incident, problem, change management, and service reporting processes * Maintain standards for infrastructure specifications, configuration, service levels, and security * Review and align project requirements with services, suppliers, or technologies * Improve operational reporting and tooling for monitoring, deployment, configuration, and change management * Focus infrastructure solutions on stable,



robust service delivery and high availability * Coordinate use of remote hands for retail support changes * Own compliance reporting and ensure code standards across jurisdictions * Ensure updates, scalability, availability and stability of online services * Promote safety and adherence to health and safety policies Requisitos principales * Significant experience managing IT infrastructure in a fast-changing, multi-channel retail business * Experience with 3rd party IT infrastructure contracts supporting operational apps * Ability to develop and evolve 3–5 year IT roadmaps * Understanding of SLA frameworks and ITIL processes * Ability to perform root-cause analysis on incidents and problems * Retail or digital environment experience * People management experience (2–5 direct reports) or willingness to grow into it * Proficiency with listed technologies (see tools) * Planning with tactical adaptability * Strong communication and presentation skills * Stakeholder management and relationship building * Linux * Vmware * Apache

📌 Head of IT Operations (Barcelona)
🏢 Social You
📍 Barcelona