Duties and Responsibilities:- Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits- Use cheat sheets,guides andprotocolsprovided during the training- Ensure customer satisfaction and provide professional customer support- Identify when the issue should be re-assigned to another department- Collaborate with other agents or teams in case of more complex cases- Document each action taken in a CRM system in detail.Requirements- Native/fluent in Dutch, both oral and written.



Fluent in English (at least B2 level)- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users- A resourceful and stress-resilient personality that can adapt and remain calm in all situations- Good listening skills and ability to empathize with others- Ability to solve issues in a timely manner- Ability to work independently while being a team player at the same time- Ability to cover shift rotation and be on time at the office.- Be part of a dynamic and creative team with a positive and friendly atmosphere- Guidance and tools to reach your full potential#J-18808-Ljbffr

📌 Dutch Customer Service Advisor (Benalmádena)
🏢 Zohorecruit
📍 Benalmádena