Description: As part of our expansion across Europe, we’re looking for a Customer Success Manager to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.Key Responsibilities- Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators.- Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.- Risk Mitigation & Issue Resolution: Rapidly address customer concerns, technical friction points, or changes to stabilize high-risk accounts before churn occurs.- Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers’ unique operational needs.- Feedback Loop & Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience.- Satisfaction Tracking: Monitor NPS, CSAT,



and engagement metrics to design targeted outreach strategies for at-risk accounts.Requirements:- 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.- Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.- Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.- Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.- Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.- Fluency in French & English - you will be working directly with customers in market so fluency is a must. Plus strong English for internal collaborationOffer: You’ll thrive here if you:- Enjoy working with customers and solving real-world problems- Are confident communicating across cultures and languages- Like working in a fast-paced, evolving environment- Take ownership and care about delivering excellent experiences- Are curious, adaptable, and always looking to improveKey Benefits: - 23 Vacation Days + Bank Holidays - Variable compensation- Hybrid Working Model - Discount on Health Insurance - Salary sacrifice benefits- Free breakfast (Once a week)

📌 Customer Success Manager With French (Barcelona)
🏢 Momentum Global
📍 Barcelona