Minor Hotels - Southern Europe is seeking a Training Lead for the Reservations Department in Madrid. You will onboard new agents, deliver comprehensive training across SAP, contracts, rates, reservation creation/modification, Evolution, and call flow, and support ongoing coaching for existing staff.
The role requires strong communication, leadership, and group-management skills, with a proactive approach to improving training processes and performance feedback to supervisors and HR.
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📌 Reservations Training Lead: Onboarding & SAP Expert (Madrid)
🏢 Hospitaliti
📍 Madrid
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