Twilio in Spain (remote-first) is hiring a Staff Escalations Manager 4 to lead a general team of escalation managers. You will mentor, scale processes, and drive improvements in incident management while coordinating with product, support, and engineering to deliver timely, executive-ready communications. The role requires 5+ years in client-facing technical support, experience with Tableau, Excel, Jira, Zendesk, and a proven track record of coaching teams, managing multiple projects, and
📌 Senior Escalations Manager - Remote Global Support (Madrid)
🏢 Twilio
📍 Madrid
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