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¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar.
DUTIES AND RESPONSIBILITIES

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- Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)

- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits

- Use cheat sheets,guides andprotocolsprovided during the training

- Ensure customer satisfaction and provide professional customer support

- Identify when the issue should be re-assigned to another department

- Collaborate with other agents or teams in case of more complex cases

- Document each action taken in a CRM system in detail.

Profile:

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- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)





- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

- A resourceful and stress-resilient personality that can adapt and remain calm in all situations

- Good listening skills and ability to empathize with others

- Ability to solve issues in a timely manner

- Ability to work independently while being a team player at the same time

- Ability to cover shift rotation xcskxlj and be on time at the office

- Morking schedule: Monday to Friday, office hours (09 AM - 06 PM).

BENEFITS:

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- Excellent remuneration package based on experience, skills and performance

- Be part of a dynamic and creative team with positive and friendly atmosphere

- 23 working days' paid annual leave

- Guidance and tools to reach your full potentia

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📌 Customer Service Agent (m,f) Opticians: Dutch (Benalmádena)
🏢 TalentLyft
📍 Benalmádena