Overview As Associate Operations Director at Deel, you will oversee day-to-day operations, optimize performance, and lead cross-functional initiatives to scale processes and reduce friction. Your work supports Deel’s global growth, improving service delivery and customer outcomes. You’ll drive automation, risk controls, and market-ready readiness for new services. This role offers a chance to shape operational excellence in a fast-paced, fintech-enabled SaaS environment. Compensaciones / Incentivos * Stock grant opportunities * Remote work flexibility with optional WeWork access * Additional perks and benefits based on status and country * Competitive total rewards * Inclusive workplace environment * Disability accommodations on request Responsabilidades * Analyze workflows to identify inefficiencies and implement scalable improvements * Lead automation initiatives to reduce manual work and boost speed and accuracy * Collaborate cross-functionally to enhance tools and reduce friction in processes * Develop and enforce controls for compliance, risk, and security * Improve fraud prevention, risk management,



and regulatory alignment * Define and monitor key risk indicators to address gaps * Drive customer-first process improvements and expand self-service options * Improve service performance by reducing turnaround times and improving resolution quality * Oversee readiness for expansion into new markets or services and coordinate launches * Align processes with go-to-market strategies and ensure smooth onboarding and adoption * Provide frameworks and resources to enable strong customer outcomes and post-launch optimization * Partner with stakeholders to execute strategic initiatives and track outcomes * Establish clear goals, metrics, and reporting; act as a strategic partner to leadership Requisitos principales * 12+ years of operations experience with cross-functional teams in fast-paced environments (Tech/FinTech startup experience a plus) * Proven track record in leading and scaling large cross-functional teams * KPI-driven with a results orientation * Experience in building successful products * Background in FinTech, management consulting, investment banking, or fast-paced startups * Strong problem-solving and detail-oriented mindset * High energy and first-principles thinking * Strong analytical skills with ability to convert data into actionable insights (SQL a plus) * Willingness to collaborate and contribute across teams * cross-functional collaboration * data-driven decision making * proactive problem solving * SQL (plus) * data-driven analysis * product-building experience

📌 Associate Operations Director (Tarragona)
🏢 Deel
📍 Tarragona