Hello! ðð»At Factorial, we believe that when our people grow, we all grow.
Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.
ðWe’re on the lookout for our next Onboarding Specialist forthe DACH Market to elevate how new customers experience and activate Factorial.If you love helping people succeed, enjoy digging into processes, and want to have real impact—this is your chance! Even if you don’t meet every single requirement… we’d still love to hear from you.
Ready to be part of the challenge?ðAbout the team ðOur Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial.
If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.As an Onboarding Specialist, you’ll guide new customers through their Factorial journey—making sure they’re confident, supported, and fully set up to get the most out of our platform.You’ll be the bridge between clients, Product, Sales,



and Customer Success—turning insights into better experiences and helping shape how our product evolves.What you'll do ðWelcome and onboard new DACH clients through video calls & emailBuild a personalized onboarding journey shaped by each customer’s needUnderstand how our clients work
- and help translate their processes into FactorialSpot challenges, identify opportunities, and share insights to improve the experienceCollaborate closely with Sales, Product, and CS teams to continuously enhance the client journeyHelp define and scale onboarding processes that make the experience smoother and fasterWhat Success Looks Like…Clients are fully activated and using Factorial to its full potential.High client satisfaction and positive feedback.Scalable processes that shorten onboarding times.Actionable insights shared with Product. xhfqzwm What are we looking for?ðNative or near-native proficiency in German and professional-level English.Experience in Customer Experience related roles;

📌 Product Onboarding Specialist Dach Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona