26 sep
|
Factorial
|
Barcelona
26 sep
Factorial
Barcelona
Factorial is seeking a CX Quality Assurance Manager to lead a team of Quality Analysts across Account Management, Customer Support, and onboarding.
Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.
You will own the QA Assurance Programme end-to-end, from audit methodology to calibration and feedback into training.
You will drive manual-to-automation shifts, define AI quality scorecards, and partner with Product/AI teams to close gaps. xqbhyrx
A data-driven leader with 3+ years' people management is idóneo.
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📌 CX QA Leader: Scale, Automation & AI Quality (Barcelona)
🏢 Factorial
📍 Barcelona