Duties and Responsibilities:

- Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)

- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits

- Use cheat sheets,guides andprotocolsprovided during the training

- Ensure customer satisfaction and provide professional customer support

- Identify when the issue should be re-assigned to another department

- Collaborate with other agents or teams in case of more complex cases

- Document each action taken in a CRM system in detail.

Requirements

- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)





- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

- A resourceful and stress-resilient personality that can adapt and remain calm in all situations

- Good listening skills and ability to empathize with others

- Ability to solve issues in a timely manner

- Ability to work independently while being a team player at the same time

- Ability to cover shift rotation and be on time at the office.

- Be part of a dynamic and creative team with a positive and friendly atmosphere

- Guidance and tools to reach your full potential

#J-18808-Ljbffr

📌 Dutch Customer Service Advisor (Benalmádena)
🏢 Zohorecruit
📍 Benalmádena