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DUTIES AND RESPONSIBILITIES

- Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)
- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits
- Use cheat sheets,guides andprotocolsprovided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.

Profile:

- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users




- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Good listening skills and ability to empathize with others
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player at the same time
- Ability to cover shift rotation and be on time at the office
- Morking schedule: Monday to Friday, office hours (09 AM - 06 PM).

BENEFITS:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 23 working days' paid annual leave
- Guidance and tools to reach your full potentia

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📌 Customer Service Agent (m,f) Opticians: Dutch (Benalmádena)
🏢 TalentLyft
📍 Benalmádena