Company: La Veste
Location: Madrid, Spain
Employment Type: Full-Time
Start Date: Immediate

La Veste is a Spanish fashion brand known for its bold creativity, timeless style, and vintage-inspired collections, all crafted in Spain. We are looking for a passionate and customer-focused professional to join our team and help deliver an exceptional experience to our growing international community.

Key Responsibilities

- Serve as the primary point of contact for customers via email, chat, and social media.

- Provide outstanding support before, during, and after purchase.

- Assist customers with product information, sizing, availability, and orders.

- Manage order tracking, returns, exchanges, and issue resolution.

- Maintain accurate customer records within CRM systems.

- Work closely with the e-commerce, logistics, and marketing teams to ensure a seamless customer journey.





- Identify opportunities to improve customer satisfaction and loyalty.

Requirements

- Excellent written and verbal communication skills in English (Spanish is a plus).

- Previous experience in Customer Service, Customer Experience, Retail, Fashion, or E-commerce.

- Strong problem-solving and organizational skills.

- Customer-oriented mindset with high attention to detail.

- Ability to multitask in a fast-paced environment.

- Immediate availability.

WHAT WE OFFER

Immediate start.

Opportunity to work with a fast-growing international fashion brand.

Creative, dynamic, and collaborative work environment.

Employee discounts on La Veste collections.

Professional growth and development opportunities.

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