Additional Information

Job Number

Job Category Human Resources

Location Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

We are currently undergoing a renovation of the hotel and the training manager will be a key role in driving culture, quality and management development.

The training manager helps drive W and Marriott values and philosophy and ensures all training and development activities are strategically linked to the hotel´s objectives. Works with hotel´s leadership team to identify and address employee and hotel´s development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE Education, Skills And Experience

- University educated, ideally in hospitality or Human Resources
- Relevant work experience required (experience in hospitality preferred)
- Fluent in Spanish and English (catalan desirable)




- Must have the right to take up employment in Spain (if not EU national, please provide details on CV)

CORE WORK ACTIVITIES Administering Employee Training Programs

- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures

📌 Training Manager - W Barcelona
🏢 W Hotels
📍 Barcelona