ОписаниеDatavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences companies. Its Provider Console connects provider-facing products and supports onboarding, request management, billing, forms, certification, and notifications.ЗадачиDefine and maintain the overall experience architecture of Provider ConsoleIdentify and resolve inconsistencies across product surfaces, including navigation patterns, terminology, and interaction modelsDesign provider journeys spanning multiple productsBuild and maintain a shared component library and pattern documentation in coordination with the broader design systemLead the design effort to reduce provider reliance on supportMap current provider calls and emails and design friction out of those experiencesDesign transparent, real-time request status experiencesCreate onboarding and setup flows for provider credentials, users, and preferencesDesign proactive notification and alert systemsEvaluate and design progressive disclosure based on provider role and contextConduct provider research with external organizations and internal proxy teamsAnalyze support ticket data, call drivers, and AM escalations to identify self-service opportunitiesRun usability testing on new workflows, especially onboarding and first-time experiencesBring provider needs into roadmap and prioritization conversationsPartner with the Provider Console PM, engineering team,



and adjacent product teamsWork with Solutions Consulting and Account Management teams on provider feedbackCommunicate design decisions, explorations, and rationale clearlyProduce clear specifications, test meaningful prototypes, and ensure delivery matches design intentMap the Provider Console experience end-to-end within the first 90 daysIdentify the top 3–5 consistency and self-service gapsDevelop a hypothesis about which provider support contacts are design-solvableShip one improvement and establish trust with PM, engineering, AM, and Solutions Consulting teamsEstablish Provider Console as a coherent platform and act as its design authorityLaunch at least one major self-service workflow that measurably reduces support volume or AM time spent on provider questionsDefine consistent integration patterns for new capabilities from RM+, HealthForms, and Provider ExchangeContribute to improvements in provider onboarding NPS or time-to-first-valueТребования5+ Years of UX design experiencePortfolio demonstrating platform thinking beyond individual featuresExperience designing multi-product or multi-surface platforms with complex consistency and navigation challengesTrack record of designing self-service experiences that reduce human intervention in complex workflowsStrong information architecture and interaction design skillsExperience conducting and synthesizing user researchExperience working with business stakeholders as proxies when direct user access is limitedAbility to work across product and engineering teams with dependenciesStrong written and verbal communication skillsAbility to articulate design strategy, not only present visual compositionsNice to have: Experience designing B2B SaaS platforms for professionals in complex domains such as healthcare, legal, or financial servicesfamiliarity with provider-facing healthcare workflows such as credentialing, billing, prior authorization, or release of informationexperience designing notification and alert systems or proactive communication UXfamiliarity with Figma and FigJam and collaboration with engineers working in component-based front-end frameworksУсловия25 Vacation daysDaily in-office lunch stipend and fully stocked kitchenCommitment to professional development opportunitiesEmployee-led initiatives, including an annual company-wide innovation day and DEI resource groupsComprehensive private health coverage with out-of-network reimbursement optionsFlexible remuneration with Cobee for restaurant, transportation, and nursery expensesPeer and company recognition programsMonthly educational lunch and learnsHybrid work model with 2 days per week in the Gracia officeMany clients require post-offer health screenings and proof or completion of vaccinations such as flu, Tdap, and COVID-19This job is not eligible for employment sponsorship
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📌 ux designer for healthcare workflows (Barcelona)
🏢 Enfint
📍 Barcelona