Overview As a Customer Success professional at Unit4, you translate customer insights into actions that improve outcomes and maximize the value of the Unit4 investment. You drive adoption and guide customers toward strategic objectives, while supporting retention and expansion opportunities through cross-functional collaboration. You conduct executive-level conversations to align goals and ensure value realization across Product, R&D;, Support, and Sales. This role blends advocacy with measurable impact in a cloud ERP environment.
Compensaciones / Beneficiosremote working opportunitiesFlexible Leave Paid Time OffGlobal Wellbeing Daysgrowth opportunitiesinclusive working environmentcommitment to sustainability ResponsabilidadesBe the voice of the customer and translate insights into actions to improve outcomesDrive value realization and maximize Unit4 investment valueIncrease product adoption through guidance and value-added engagementsIdentify upsell/cross-sell opportunities with Sales through qualified leadsAct as primary contact in Customer Success,
managing risk and supporting retentionDevelop and maintain success plans aligned with customer objectives and milestonesLead executive business reviews with C-level stakeholdersCommunicate customer goals and value drivers across internal teams (Product, R&D;, Support, Sales) Requisitos principalespassion for building strong customer relationships to drive recurring revenue retention and expansionunderstand customers' strategic goals and translate them into actionable success plansadaptable, curious, accountable, and collaborative across diverse stakeholdersfluent in English and French (verbal and written)retention and churn management responsibilities in the regiondrive adoption and utilization of the Success4U programclear communicator with empathy and enthusiasmability to lead through influence and trustexperience in a customer-facing role focused on cloud software value deliverytechnically literate with familiarity of customer engagement technologiesERP, HCM and/or financial planning software experience is a plusavailability to travel up to 20%relationship managementcommunicationempathycollaborationcustomer engagement technologiescloud software familiarity