Overview In this role you will lead strategic UX research across multiple enterprise projects at Zurich's Technology Delivery Center in Barcelona. You’ll uncover user needs for internal users like underwriters and claims handlers, shaping user-centred solutions and innovative experiences, including AI-enabled interfaces. You will collaborate with cross-functional teams to turn insights into actionable recommendations and drive evidence-based decisions. This position offers hands-on research leadership in a collaborative, growth-oriented environment with a general insurance footprint.

Compensaciones / BeneficiosFlexible working modelOpportunity to work abroad up to 25 days yearlyHome office setup allowance and monthly home office allowanceWide range of trainings including language coursesTicket restaurant and health insuranceLife and accident insurance; retirement plan; banking and exclusive employee discounts ResponsabilidadesLead end-to-end research across multiple projects from discovery to recommendationsCollaborate with UX/UI designers, product owners, engineers, architects, and stakeholdersSupport product teams by identifying user needs, pain points, and opportunitiesContribute to design and validation of experiences including conversational AI and intelligent workflowsDrive evidence-based decisions using qualitative and quantitative insightsExplore new research approaches,



tools, and technologies to improve user understandingManage multiple initiatives simultaneously while maintaining high research quality and impactContribute to a culture of curiosity, collaboration, and continuous learning Requisitos principalesSignificant experience as a UX Researcher on digital products or complex user journeysProficiency with diverse research methods: interviews, usability tests, discovery, surveys, workshops, validationAbility to translate findings into clear, actionable insights for product, business, and design decisionsComfort navigating ambiguity and balancing business objectives with user needsExperience in complex stakeholder environments and strategic thinking to link user insights to business goalsProactive, curious, and focused on continuously improving products and ways of workingStrong storytelling and communication skills to influence decisions with evidenceExperience with multiple initiatives and shifting prioritiesDesirable: experience with AI-enabled experiences, conversational interfaces, automation; strong advantage: UX/UI design, prototyping, Figma, service design, or front-end techCuriosityCollaborationCommunicationUX research methodologiesAI-enabled experiences and conversational interfaces (desirable)Figma (desirable)

📌 Senior UX Researcher (Barcelona)
🏢 Jobrapido
📍 Barcelona