Overview In this role you drive onboarding and ongoing customer success for Signaturit Group, ensuring smooth integration and long-term value realization. You will manage multi-disciplinary projects, align internal teams, and monitor adoption and retention to support growth. You’ll act as the customer advocate, translating feedback into product improvements while tracking success metrics. This position offers the chance to shape scalable onboarding and drive cross-functional impact in a fast-evolving SaaS environment.

Compensaciones / BeneficiosFlexible hybrid workFlexible working hoursSummer intensive working scheduleIntensive workday on Fridays (all year long)Health Insurance for you and 50% on each kidFlexible benefits (Coverflex) ResponsabilidadesLead the implementation of company solutions for new customers, ensuring successful onboardingAnalyze and optimize onboarding projects from functional and technical perspectivesCoordinate with Sales, Product, Development,



and Support to meet milestonesIdentify and mitigate risks during project executionProvide regular status updates and results to stakeholdersBuild and maintain long-term customer relationships post-onboardingMonitor product engagement and share best practices to improve adoptionTrack success metrics and offer data-driven recommendationsIdentify upsell opportunities and support retention to reduce churn Requisitos principales2-3 years in project management, process management, or customer success in SaaS or consultingBachelor in Business Administration (minimum) (degree could be extended by certifications in Agile/Lean)Fluent in Spanish and English; French a plusExperience with CRM/analytics platforms; familiarity with data-driven reportingExcellent communicationTeam leadershipCustomer-centric mindsetAgile, ScrumProcess management and visualization softwareSalesforce

📌 OnBoarding & Customer Success Manager - barcelona
🏢 Jobrapido
📍 Barcelona