Overview In this role you will shape the CX Automation product strategy and lead cross-functional delivery to enhance the customer experience. You will partner with the Product Director to identify opportunities, build business cases, and prioritize the roadmap. You’ll guide multi-disciplinary teams through development, rollout, and optimization, balancing business needs with delightful user journeys. This position offers the chance to impact a leading travel platform and its AI-powered personalized services.

Compensaciones / Beneficioscompensation packagePrime Plus membershipflexible benefitsbonusesrelocation supportequipment lifecycle program ResponsabilidadesDrive the strategy for new and existing products with the Product DirectorIdentify opportunities and collaborate with stakeholders to solve business and consumer problemsBuild or support business cases and prioritize the product roadmapLead cross-functional teams to develop concepts, milestones,



and rolloutBalance business requirements and customer experience to build best-in-class inventoryManage multiple projects while maintaining the big pictureBe self-directed in a fast-paced, ambiguous environmentManage increasing pressure without overburdenting the team Requisitos principales5+ years in product development or strategy consultingIdeally experience in the travel industryIdeally experience with customer service automation processes and AI-driven customer support solutionsDemonstrated ability to manage and develop high-performing teamsStrong analytical and quantitative skills with evidence-based decision makingAbility to juggle multiple priorities in a fast-paced environment with bias for actionExcellent verbal and written communication across all levels and with external partnerscommunicationcollaborationadaptabilityExperience with customer service automation processesAI-driven solutionsApplied AI tools (e.g., Gemini)

📌 Product Manager (Barcelona)
🏢 Jobrapido
📍 Barcelona