Overview In this role, you will support Autodesk customers across AEC and D&M; sectors, managing a mixed portfolio of Territory, Regional, and selected Enterprise accounts. You’ll drive adoption and usage through digital-first, scalable engagement while focusing on high-value and high-risk accounts to improve retention and outcomes. You will build strategic customer success plans, collaborate across Sales, Channel, and Support, and translate processes into adoption strategies that unlock value at scale.

Compensaciones / Beneficioscompetitive compensation packageannual cash bonusesstock grantscomprehensive benefits package ResponsabilidadesEngage customers through digital-first, scalable models (1:many)Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accountsGuide onboarding and adoption strategies across AEC and D&M; workflowsBuild relationships with senior stakeholders in high-value accountsPrioritize activities based on account health, risk, and impactExecute targeted actions for high-risk accounts using data-driven insightsDrive uplift in product assignment and usage across the portfolioCreate and execute customer success plans using usage data and business insightsApply consultative approach to improve adoption in AEC and D&M; workflowsCollaborate cross-functionally with Sales,



Channel, and SupportEnsure a consistent, high-quality customer experience at scale Requisitos principales3+ years in Customer Success, Account Management, or ConsultingExperience managing portfolios with mixed customer segments (scaled and higher-value)Background in Engineering, Architecture, Manufacturing, or related technical fieldsAbility to analyze customer processes in AEC and/or D&M; and translate into adoption strategiesHybrid knowledge across AEC and/or D&M; industries or ability to operate across bothUnderstanding of customer lifecycle management, adoption, and retention strategiesStrong stakeholder and client relationship management skillsExcellent communication, relationship-building, empathy, listening, storytelling, negotiationProven prioritization, risk management, and ability to manage complexity at scaleProficiency in time management, problem solving, and data-driven decision makingAbility to drive cross-functional collaboration in a matrix organizationAI savviness is a plusStakeholder managementEmpathy and active listeningStorytelling and negotiationData-driven decision makingUsage and health metrics analysisAccount management in complex environments

📌 Customer Success Advisor, France (Barcelona)
🏢 Jobrapido
📍 Barcelona