Overview In this role you support internal users across regions with advanced endpoint management, contributing to secure and compliant IT services. You’ll work within an interdisciplinary IT team to shape endpoint architectures, security standards, and deployment roadmaps. You’ll tackle incidents, automate processes, and document solutions to improve reliability and efficiency. This position offers international scope, versátil shifts, and a chance to impact the digital workplace at scale.
Compensaciones / BeneficiosMobile working optionTailored student mentoring for developmentProfessional networking within Drees & SommerModern workplace and equipmentCorporate workshops participationCompensation to support studies ResponsabilidadesProvide Level 2/3 endpoint support and manage incidents end-to-endTroubleshoot hardware, software, OS and device management issuesSupport onboarding/offboarding and device provisioningManage intune, Entra ID, and Microsoft 365 configurations and policiesMonitor compliance, test configurations,
and drive remediationAssist device lifecycle management and deployment processesPackage, test, and deploy software applications and updatesParticipate in pilot deployments and testingContribute to process improvements, automation and service optimizationCreate and maintain technical documentation and knowledge base Requisitos principales4+ years in Endpoint Management, IT Operations, or advanced IT SupportExperience with Microsoft Intune and endpoint management solutionsKnowledge of software packaging and application deploymentStrong troubleshooting and analytical skillsUnderstanding of endpoint security and compliance conceptsBasic PowerShell knowledge (advantage)Strong communication and customer service skillsFluent English (C1 or C2)Strong communicationCustomer service orientationAnalytical mindsetMicrosoft IntuneEntra IDMicrosoft 365