Overview In this role you will lead and optimize account strategies for OEM/ODM major accounts, ensuring top-quality support and delivery performance. You will coordinate multi-site teams to exceed expectations, own pre- and post-sales outcomes, and drive growth through next-generation data center initiatives. You will manage customer relationships at executive levels and maintain a robust opportunity pipeline. This position offers a chance to shape customer success practices across sites and improve KPI-driven outcomes.

ResponsabilidadesSet account goals for OEM/ODM major accountsManage customer escalations and RMAsCoordinate across multiple sites and functions to exceed expectationsOwn pre-sales, post-sales, and customer satisfaction outcomesDrive growth and maintain opportunity pipelineManage executive-level relationshipsLead site-focused efficiency programs and initiativesOn-site and offline data center relationship management and growth through next-generation solutionsEnsure delivery against customer satisfaction KPIs across sitesImprove communication and document actions, owners,



and due datesDrive process improvements and best practices across multi-sitesEnsure programs execute to contract and meet key KPIsTrack business risks and report to SMCCollaborate with Sales Account Manager for quarterly business reviews and standard reportingSchedule and lead recurring customer touchpoints with Sales and internal teams Requisitos principalesBachelor’s degree or equivalent experienceMBA is a plusMinimum 10 years of sales/account/customer success management experienceExperience in large IT or data center servicesKnowledge of AI solutions / GPUs is a plusStrong operations, technical, people, and process skillsUnderstanding of strategic impact across sitesLanguage skills: Spanish (Native), English (Fluent)Relationship management with executive level stakeholdersExcellent communication and documentation skillsCross-functional coordinationAccount management for enterprise customersRMAs and escalation handlingPre-/Post-sales alignment

📌 (Sr.) Sales Manager - Customer Success - barcelona
🏢 Jobrapido
📍 Barcelona