Overview In this role you partner with Delivery Service Partners (DSPs) in Spain as an advisor and operating partner to help launch and grow last-mile delivery businesses within Amazon Logistics. You work with regional teams to ensure safety, performance, and compliant, high-quality operations while removing obstacles and driving value for partners. You will guide DSPs through onboarding, scaling, and ongoing performance management, shaping strategy, and surfacing actions that improve the partner experience and business outcomes. This role blends relationship management with programmatic problem solving to support a high-velocity network and deliver strong DSP sentiment. A key hook is shaping partner
ResponsabilidadesEnsure safety compliance in collaboration with OTR Safety and Regional ManagersGuide and enable DSPs to scale operations and ramp for peak periodsOnboard new DSPs and support successful program launchesCoach DSP owners to run compliant, safe,
high-performing companiesIdentify workflow inefficiencies and implement network-level operational improvementsDevelop and maintain strong relationships with DSP partners and internal stakeholdersCommunicate alignment of DSP needs with OTR, WW/EU Product and strategyServe as the voice of the DSP within AMZL and support upskilling of toolsDeep dive analyses to identify opportunities to improve customer metricsManage contracts and monitor performance across the DSP portfolio Requisitos principalesSpanish fluency (read, write, speak)Bachelor's degreeExperience managing third-party resources on a regional/national scaleExperience managing contingent workforce in peak seasonStrong analytical abilities with data usage confidenceExperience in Operations, Last Mile, or account/relationship management in logistics or distributionExcellent communication across levelsStrong problem solving and proactive thinkingCollaborative and cross-functional mindsetData analysis and interpretationProcess improvement (Lean Six Sigma/Kaizen)Project planning in ambiguous environments