Overview In this role, you will design and execute adoption metrics for QualityDocs, shaping how value is measured and communicated to customers. You’ll work cross-functionally to uncover adoption barriers, influence product evolution, and drive long-term customer loyalty. The position blends data analysis, strategic storytelling, and value modeling to help life sciences customers modernize their document management processes. This is a mission-driven role at a fast-growing SaaS company focused on customer and employee success.

Compensaciones / BeneficiosWork Anywhere (remote or in-office)travel up to 20% for customer meetingsfocus on customer and employee successopportunity to influence product maturityglobal collaborationgrowth potential ResponsabilidadesDefine KPIs and utilization metrics to quantify high-value adoption for QualityDocsLead strategic webinars and workshops to drive continuous improvement and inform product evolutionDevelop prospective case studies and value models showing ROI of key feature adoptionCreate high-impact collateral to promote process optimization and modern practicesTranslate technical capabilities into Day-in-the-Life transformations for executive impactIdentify leading indicators to flag at-risk customers by industry segmentCollaborate with post-implementation and consultant teams to secure improvement services work Requisitos principales2+ years in customer-facing roles (consulting, solution consulting, etc.)5+ years of experience with document management systems supporting Quality and GxPProficiency in document management, product development lifecycle, and solving adoption challengesAbility to perform data analysis and build KPI dashboardsStrong ability to communicate with Quality and IT personnel across organizationsWillingness to travel up to 20% for customer meetings and presentationscross-functional collaborationstrategic storytellingclear, executive-level communicationdocument management systemsproduct development lifecycledata analysis

📌 Director - QualityDocs Strategy (Barcelona)
🏢 Jobrapido
📍 Barcelona