Alea is seeking a Technical Support Agent for a full-time, on-site role in Cataluña.
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You will handle client inquiries via email and chat, diagnose technical issues, and guide customers through troubleshooting steps.
You will track incidents, analyze trends, and collaborate with Engineering, Product, and Account teams to improve support quality.
The role emphasizes ownership of complex xcskxlj issues, knowledge base creation, and contributing to an AI-augmented support strategy, with a strong focus on
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📌 Bilingual Technical Support Specialist (Barcelona)
🏢 Alea
📍 Barcelona
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