Overview As Lead Management Team Lead, you will serve as a player-coach, personally qualifying inbound leads while guiding a team of specialists. You’ll own day-to-day operations, ensure SLA adherence, and uphold CRM data quality and pipeline accuracy. You’ll collaborate with Marketing, Engineering, and Sales to improve lead response and handoffs, shaping a high-performing, data-driven lead management function. This remote role (Spain or Italy) offers a chance to influence process, culture, and commercial rigor at scale.

ResponsabilidadesLead, coach, and develop Lead Management Specialists; set performance expectations and provide growth opportunitiesRun regular 1:1s, team huddles, and performance reviews; give real-time coaching on qualification calls and CRM disciplineOwn scheduling, workload balancing, and coverage to meet SLA commitmentsOnboard new hires with training on qualification frameworks, CRM standards, quoting, and escalationIdentify skill gaps and coordinate targeted development with Sales Enablement and MarketingMaintain accountability and a culture of continuous improvement and commercial curiosityManage personal inbound lead qualification workload across web forms, chat, and phone within SLAsConduct structured discovery, qualify leads,



create Opportunities with proper ownershipProvide budget quotes within templates and guardrailsEscalate complex qualification scenarios and route appropriatelyEnsure CRM data quality; audit lead records, opportunities, quotes, and dispositionsMonitor funnel metrics: response times, qualification rates, conversion, and Won/Lost alignmentCollaborate with Marketing on lead quality, campaign alignment, and customer trendsAct as primary liaison between Lead Management, Sales, Engineering, and Marketing leadershipEscalate complex product or pricing questions and ensure timely resolutionPartner with Sales Enablement on talking points and competitive intelligenceDocument and maintain standard operating procedures for Lead Management Requisitos principalesBachelor’s degree preferred (Business, Sales, Marketing, Engineering, or related)3–5 years in lead management or related commercial rolesAt least 1 year in a team lead or senior IC roleExperience coaching peers in a sales/commercial environmentTrack record of meeting or exceeding targetsFluent in English; Fluent in Spanish and ItalianStrong written and verbal communicationHigh attention to detail and CRM disciplineAbility to manage competing prioritiesSalesforce CRM experience including reporting and dashboardsCRM data quality managementQualification frameworks and intake processes

📌 Team Leader - Lead Management - coslada
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📍 Coslada