Overview In this role, you support Autodesk customers across AEC and D&M; industries, driving adoption and long-term value realization. You manage a hybrid mix of Territory, Regional, and select Enterprise accounts in EMEA, using scalable, data-informed engagement to boost product usage and health. You work with cross-functional teams to deliver high-impact onboarding and value realization, contributing to retention and growth. This is a chance to shape customer outcomes at scale in a leading software company with a strong emphasis on collaboration and impact.

Compensaciones / Beneficioscompetitive compensation packageannual cash bonusesstock grantscomprehensive benefits package ResponsabilidadesEngage customers via digital-first, scalable engagement (1:many)Manage a diverse portfolio across Territory, Regional, and selected Enterprise accountsLead onboarding and adoption strategies for AEC and D&M; workflowsBuild and nurture relationships with senior stakeholders in key accountsPrioritize activities based on account health, risk,



and business impactExecute targeted actions for high-risk accounts using data-driven insightsDrive uplift in product assignment and usage across portfolioCreate and execute customer success plans using usage data and business insightsApply consultative approach to map customer processes to adoption opportunitiesCollaborate with Sales, Channel, and Support to achieve outcomesEnsure a high-quality, consistent customer experience at scale Requisitos principalesEnglish and German professional proficiency3+ years in Customer Success, Account Management, or ConsultingExperience managing a portfolio with multiple customer segmentsBackground in Engineering, Architecture, Manufacturing, or related fieldsAbility to analyze customer processes in AEC/D&M; and translate to adoption strategiesHybrid knowledge across AEC/D&M; or ability to operate across bothUnderstanding of customer lifecycle management, adoption, and retentionStrong stakeholder and client relationship management skillsExcellent communication, empathy, active listening, storytelling, negotiationProven prioritization, risk management, and complexity handling at scaleTime management, problem solving, and data-driven decision makingAbility to drive cross-functional collaboration in a matrix organizationAI savviness is a plusstakeholder managementcommunicationempathydata-driven decision makingusage data analysishealth metrics tracking

📌 Customer Success Advisor, Manufacturing Industry ( German Speaker) - barcelona
🏢 Jobrapido
📍 Barcelona