26 sep
|
Factorial
|
Madrid
Factorial is seeking a CX Quality Assurance Manager to lead a team of Quality Analysts across Account Management, Customer Support, and onboarding. You will own the QA Assurance Programme end-to-end, from audit methodology to calibration and feedback into training. You will drive manual-to-automation shifts, define AI quality scorecards, and partner with Product/AI teams to close gaps. A data-driven leader with 3+ years' people management is adecuado.
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📌 CX QA Leader: Scale, Automation & AI Quality (Madrid)
🏢 Factorial
📍 Madrid