Overview In this Senior Customer Success Engineer role, you will build and sustain post-sales relationships with Dynatrace’s most strategic customers to ensure successful deployment and ongoing adoption of our solutions. You act as a trusted advisor, aligning technical objectives with customer goals and guiding value realization. You’ll triage complex configurations, share best practices, and identify opportunities to expand usage and impact. You will train teams, advocate for customers across internal teams, and help shape long-term success plans. This role puts you at the forefront of customer outcomes in a leading observability company.

Compensaciones / Beneficioscompetitive compensation packagesopportunity to work with major cloud providersgrowth and learning opportunities ResponsabilidadesTriage and diagnose complex Dynatrace configurations and integrationsServe as customer advocate across internal teams (Support, PM, R&D;)Provide SME guidance to customers and coaching to TAMsConduct web-based training for user groups to support adoptionLead discovery and education activities to identify Dynatrace usage opportunitiesPrepare for Monthly and Quarterly Business Reviews with customersEngage with Product management on roadmap discussionsMaintain up-to-date functional and technical knowledge of Dynatrace productsDocument and share best practices for Dynatrace usage and implementationEscalate and communicate customer needs and issues to relevant teamsUnderstand customer infrastructure, architecture, and regulatory requirements to speed resolutionFoster cross-functional collaboration to drive faster resolutions and value realization Requisitos principales4+ years of experience with large enterprise customers (executive leadership interactions)Ability to manage executive relationships (VP/CxO)Demonstrated leadership, mentorship, and organizational behaviorStrong time management and self-direction skillsSubject Matter Expert for Dynatrace technologies and related third-party techWillingness to learn new technologies and resolve complex issuesProfessional Dynatrace certification (or plan to obtain within 6 months)Two or more associate-level certifications (AWS, Azure, Kubernetes, etc.)Strong SaaS technical understandingExperience with Cloud/OpenStack/OpenShift/AWS/Azure/Google Cloud/Kubernetes/SAP and related toolsExperience with web/app servers (Apache, IIS, WebSphere, WebLogic, JBoss) and server-side tech (Java Servlets, PHP, HTML, CSS, JavaScript, Ajax)Mobile tech knowledge (iOS/Android WebKit)DevOps toolchains (Ansible, Jenkins, Chef, Puppet)CMDB/ITSM platforms (ServiceNow, BMC)Customer-service orientation with teamwork, adaptability, initiativeStrategic thinking with consistent high customer satisfaction and retentionCustomer-centricExecutive-facing communicationMentorship and coachingDynatrace technologiesOpenStackOpenShift

📌 Senior Customer Success Engineer, Spanish and Italian speaking (Barcelona)
🏢 Jobrapido
📍 Barcelona