Overview In this role you guide Factorial’s largest Spanish clients as a trusted advisor, driving satisfaction, retention, and sustainable revenue growth. You manage a high-value portfolio, leverage data-driven plans, and advocate for client needs to shape adoption and product feedback. You work closely with cross-functional teams to maximize impact and share best practices across the group. You’ll play a pivotal part in Upsell/Expansion while identifying improvement opportunities that benefit customers and Factorial.

Compensaciones / BeneficiosHigh growth, multicultural and friendly environmentAlan private health insuranceWellhub health program (gyms, pools, outdoor classes)Cobee expenses managementLanguage classesBreakfast in the office and organic fruit ResponsabilidadesManage a portfolio of strategic Spanish customers with tailored, high-impact plansIdentify and report trends, risks, and opportunities; propose actions to improve journeys and adoptionMaintain regular client engagement (video) as the main point of contact and value messengerCollaborate with Sales, CX, Product, Engineering,



and Finance to maximize client impactMentor less experienced peers and share best practices across the team Requisitos principales3+ years of experience in Account Management (B2B)Proven track record of upsell, retention, and net growth in client portfoliosStrong strategic and analytical skills with solid organizational abilitiesTech-savvy with ability to learn new tools quicklyOutstanding communication skills with empathy and influence at senior client levelsExperience dealing with churn prevention and action plans for at-risk clientsComfortable with KPIs and data-driven portfolio managementProactive, solution-oriented with willingness to bring new ideasFluency in Spanish (native or proficient) and professional EnglishBonus: experience managing enterprise-level accounts; HR or payroll software knowledge; process optimization or AM best practicesempathystrong communicationrelationship-buildingdata analysisKPI-driven managementCRM proficiency

📌 CX Account Manager Enterprise Spanish Market - barcelona
🏢 Jobrapido
📍 Barcelona