Overview In this entry-level role, you join the IT Service team to provide first-line support for business applications, resolving incidents and service requests with a focus on timely, user-friendly service. You will work in an international, multi-time-zone environment and contribute to a growing support organization. The role emphasizes problem-solving, clear communication, and a customer-oriented approach. You will be part of a mission-driven technology team delivering reliable application support across the organization.





ResponsabilidadesAct as first point of contact for users with application issues and provide initial functional supportManage incidents and service requests through their lifecycle with proper documentation and prioritizationTroubleshoot common application issues and guide users on functionality or incorrect usageEscalate complex incidents to L2/L3 teams and track resolutionMonitor recurring incidents and collaborate with teams to improve servicesContribute to an effective support service through clear communication and structured ticket management Requisitos principalesBasic understanding of business applications and IT environmentsExperience in Service Desk, Help Desk, Application Support or similar environments; junior profiles welcomedFamiliarity with ITSM or ticketing tools; ServiceNow is an advantageStrong communication, organization, and problem-solving skillsAvailability to work from Madrid or Barcelona in a hybrid model and support across multiple time zonesCustomer-service mindsetStrong communicationOrganizational skillsITSMIncident managementTicketing tools

📌 Multiple IT Business Systems Analysts Specializations Entry Professional (Barcelona)
🏢 Jobrapido
📍 Barcelona