Overview As Product Onboarding Team Lead for the Italian market, you guide onboarding excellence within our Customer Experience function. You will recruit, coach, and scale a 6–7 person onboarding team to hit tenure and retention targets. You’ll implement strategies to shorten onboarding duration while boosting customer satisfaction and retention. The role combines leadership with hands-on optimization in a fast-paced, growth-focused company that values inclusion and talent development.

Compensaciones / BeneficiosAlan as private health insuranceWellhub gym and wellness benefitsCobee for expensesLanguage classesBreakfast in the office and organic fruitNora discounts ResponsabilidadesDevelop and execute a recruitment strategy for Onboarding SpecialistsLead a 6–7 person onboarding team to achieve targetsMonitor performance metrics and address gapsImplement strategies to increase retention and reduce onboarding durationProvide continuous feedback and motivate the teamFoster a high-energy, engaging work environmentEnsure consistency in meeting duration and retention goals Requisitos principalesB2B SaaS experienceTeam Lead experience in a Customer Experience context with a track record in retention and onboardingFluent in English and ItalianStrong analytical and problem-solving abilitiesAbility to manage multiple priorities in a fast-paced settingPassion for technology and customer serviceKnowledge of the HR industry is valuableStrong communication and adaptability skillsExperience with project management methodologies is a plusstrong communicationadaptabilityleadershipB2B SaaS experiencecustomer experience metricsproject management methodologies

📌 Onboarding Specialist Team Lead Italian Market - barcelona
🏢 Jobrapido
📍 Barcelona