In this role you will safeguard and grow Perk’s DACH customer relationships by solving problems quickly, educating clients on new features, and driving account growth. You will work with cross-functional teams to streamline processes for high-volume inbound inquiries and build trust as the customer advocate and Perk evangelist. You’ll identify patterns, implement efficient workflows, and unlock opportunities within your portfolio. This entry-point role offers hands-on CRM, problem-solving, and process optimization in a dynamic SaaS environment.equity in Perkprivate healthcare or gym allowancemental health support toolgrowth and personal development opportunitiesManage a portfolio of longtail customers with a high volume of inbound messagesAct as the primary client advocate and coordinate with technical teams to resolve issuesEducate clients on new product features and improvementsIdentify common problems across accounts and develop efficient processes to handle inbound inquiriesEnsure recurring issues are reduced and understand the customer journey across Perk productsIdentify growth opportunities within the portfolio and foster partnershipsNative or advanced level of German and fluent EnglishInterest in the Travel industry and/or SaaS productsSelf-starter who thrives in a fast-paced, high-volume environmentCustomer-focused with a passion for problem-solvingTeam player with cross-functional collaboration mindsetWillingness to incorporate AI and other technology to streamline workBasic commercial acumen to identify growth opportunitiesMotivation and hunger to learncustomer-focusedproblem-solvingteam playerproactiveAI awareness and application
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📌 Account Manager Support - German Speaking - Perk (Madrid)
🏢 Perk
📍 Madrid