Overview In this role you will support French market clients as part of the Account Management team, handling tickets across chat, email, and calls and guiding customers toward the right solutions. You will investigate account activity and transaction history to provide accurate responses, while proactively recommending products. You’ll collaborate with Product and Tech to fix bugs and request features, and contribute to CRM and internal data improvements. This position combines hands-on problem solving with opportunities to grow into product or project ownership, within a supportive, AI-enabled culture.

Compensaciones / Beneficioshybrid work arrangementfast specializationtrust-based autonomyhands-on mentorshipclear career pathgrowth opportunities ResponsabilidadesOwn client tickets end-to-end across chat, email, and occasional video calls for non-VIP French market clientsInvestigate account activity, profiles,



and transaction history to provide accurate answersProactively recommend products or solutions based on client needsPartner with Product and Tech to resolve bugs and feature requests requiring cross-functional collaborationContribute to CRM workflow improvements and internal database enhancements Requisitos principalesCustomer-facing experienceFluent written communication in French and EnglishNatural problem-solver who enjoys untangling ambiguous situationsCuriosity and ability to learn independently from documentationAI-fluent mindset and willingness to use AI tools to improve workFlexible availability including outside office hours and weekendsClear and professional communicationStrong problem-solving mindsetCuriosity and continuous learningFamiliarity with AI toolsCRM workflowsAbility to analyze account activity and transaction history

📌 Customer Care Manager ð«ð· (Barcelona)
🏢 Jobrapido
📍 Barcelona