We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the european regionIn this role, you will be the ultimate champion for user adoption, platform value realization, and cross-functional coordinationYou will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platformIf you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from youOwn the post-go-live lifecycle for designated regional accounts to maximize user adoption and platform valueProactively monitor account health to identify low-usage trends, friction points, and churn risks earlyIdentify expansion opportunities by helping customers scale usage across new workflows and internal teamsPartner with Sales / Account Management by providing regular updates on client health, risks, and growth signalsLead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clientsEnsure a smooth transition for customers moving from initial onboarding into long-term customer successSupport scalable education by contributing to user documentation, training guides, and self-service contentAct as the primary customer point of contact for complex, high-priority, or post-go-live technical issuesCoordinate cross-functionally with Operations, Product, Engineering,



PMO to build clear resolution pathsProvide customers with clear and timely updates throughout the lifecycle of key customer requests and critical escalationsAbsorb non-commercial operational tasks to free up Sales and Account Management teams for revenue-generating activitiesMaintain clear boundaries by supporting adoption and customer experience without taking on commercial quota or contract ownershipTranslate customer insights and product feature gaps into structured feedback for the Product and Operations teamsBenefitsBuild something that changes the worldFriendly, get ship done environmentWork alongside outstanding talentsTeam building events (that don’t suck)ESOP packagesRequirementsStrong documentation and process mindsetComfortable creating structure in a fast moving environment where ownership is not always clearly defined2+ years of experience in Customer Success, Customer Experience, Account Management, Solution Consulting, Implementation, or high impact customer facing roleExperience managing enterprise, mid-market, or strategic customersAbility to work cross-functionally with Sales, Account Management, Product and OperationsAbility to identify churn risks, adoption gaps, and customer experience issues earlyStrong understanding of the post-golive customer lifecycle, including adoption, enablement, customer health, retention, and value realizationStrong communication, stakeholder management, and problem solving skillsExperience working with customers across multiple time zonesStrong verbal and written English communication skills.Other languages, such as German or French are a plusStrong experience working with B2B SaaS, logistics technology, freight forwarding, marketplaces, or supply chain solutionsAbility to understand technical topics such as APIs, integrations, platform configurations, or customer workflows at a business levelExperience with Salesforce, Zoho, Jira, Confluence, support tools, or knowledge base systemsExperience in freight forwarding, logistics, air freight, ocean freight, procurement, rate management, or digital freight platforms
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📌 Customer Success Specialist (Europe) (Barcelona)
🏢 WebCargo
📍 Barcelona