Overview Enthusiastic frontline leader who coaches a team of Customer Success Executives to safeguard renewals, boost retention, and drive expansion. You partner with Finance, Sales, Product, and leadership to align forecasts with reality and convert value delivered into growth. You will guide teams through evidence-based planning, risk mitigation, and executive-level reviews. This role combines coaching, data-driven insight, and cross-functional influence to scale customer outcomes and renewal performance.

ResponsabilidadesCoach and mentor CSEs to deliver accurate renewal forecasts and deepen account insights using frameworks like MEDDPICCInspect forecast accuracy and account risk, reconciling data with FinanceReview and approve customer success plans detailing strategy, value opportunities, and risksLead and participate in Executive Business Reviews to maintain executive relationships and value deliveryDrive at-risk account resolution through cross-functional collaboration with Sales, Product,



and SupportEscalate renewal barriers and forecast risks to senior leadership with clear communicationIdentify and convert expansion opportunities based on usage and outcomes into expansion recommendationsSet and monitor retention, forecasting, and expansion KPIs, providing ongoing coaching Requisitos principalesProven experience as a people manager in customer success, strategic account management, or renewal management in enterprise environmentsTrack record of achieving retention and expansion goals with high-performing teamsExpertise in forecasting methodologies, including predictive analytics and risk assessmentProficiency with customer success frameworks (e.g., MEDDPICC) to drive team successExceptional leadership and communication skills; ability to influence stakeholders at all levelsComfort with fast-paced, integral environments and managing diverse teams across regionsFluency in any European language is an advantageLeadershipCommunicationCollaborationForecasting methodologiesPredictive analyticsMEDDPICC framework

📌 Sr. Manager, Customer Success - barcelona
🏢 Jobrapido
📍 Barcelona