Johnson & Johnson is seeking a Customer Service Digital Innovation & Process Control Lead in Madrid to drive digital enablement, process excellence, and continuous improvement across Customer Service operations. You will lead development and implementation of technology-enabled solutions that enhance customer experience, increase efficiency, and strengthen end-to-end performance, leveraging automation, analytics, and cross-functional partnerships.
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📌 Customer Service Digital Innovation & Process Lead (Madrid)
🏢 Johnson & Johnson
📍 Madrid
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