As Senior Product Designer, you’ll map and simplify complex customer support ecosystems and automate processes to improve agent and customer experiences. You’ll work within the Product Design Team in Barcelona, shaping end-to-end service design and conversational AI flows. Your work connects business goals with user-centred design, using research and data to inform decisions. This role offers impact at scale in a leading travel subscription company with a strong AI-driven service platform.relocation supportCoursera access and professional developmentflexible benefits and hybrid work modelbirthday day off and wellness perksfree fruit, coffee, and tea at officesDesign for complexity and efficiency across end-to-end processes, reducing cognitive load for agents and usersImprove internal agent tools and customer self-serve tools to empower users with insightsLead research activities and usability studies to inform data-driven design decisionsTranslate business KPIs and metrics into design strategy and measurable outcomesApply service blueprinting and systems thinking to interconnect service levels, processes,



and toolsLead the design of Conversational AI and VUI flows for phone and chat interactionsVisualize complex business rules and technical constraints with clear flows and diagramsProvide functional specs to Front-end engineers and contribute to the Design System for scalabilityAlign with operations and product leads to connect design choices with SLAs and performance metricsCommunicate design value and potential impact to stakeholders to influence decisions5+ years in Product Design with emphasis on B2B, SaaS, or complex enterprise toolsMastery of Service Design and mapping end-to-end journeys across digital and operational touchpointsStrong systems thinking and ability to scope impact across ecosystemsExperience in Conversational AI, VUI, and multimodal interaction patternsProficiency in flow visualization tools (FigJam, Miro, Lucidchart) and translating logic into UIFamiliarity with AI/Generative AI opportunities and AI model integration into UIData-informed design approach using qualitative and quantitative dataExperience with existing design systems and providing clear developer specsStakeholder management and collaborationStrategic thinking aligned with business KPIsExcellent communication and advocacy for UX valueConversational UX and VUI designFlow visualization (FigJam, Miro, Lucidchart)
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📌 Senior Product Designer - Conversational & Service Design (Hybrid) - Barcelona
🏢 Edreams
📍 Barcelona