Overview As a Senior Service Leader, you will own the delivery of global Security Services (Endpoint, Network, Cloud) for Schneider Electric’s R&D; population. You will drive governance, reporting, and continuous improvement without direct reports, partnering with cross‑functional teams to ensure high‑quality, compliant security operations. You will shape service strategy, dashboards, and KPIs to elevate reliability and efficiency and communicate complex topics to stakeholders. This is a chance to lead security service maturity in a global, impact‑driven environment.

Compensaciones / Beneficiosflexible schedulehybrid workfloating holidayssabbatical pack (up to 2 months unpaid)global family leave policyWellwo Wellhub health/wellness platform ResponsabilidadesServe as Service Manager/Service Owner for Endpoint, Network, and Cloud Security servicesGovern and monitor security service delivery by the Operators team (no direct reports)Develop and deliver dashboards, KPIs, and SLA reports to leadershipEnsure operational excellence and adherence to processesIdentify risks and improvement opportunities using a data‑driven approachCoordinate service reviews and action plans,



ensuring follow‑throughMaintain standard operating procedures and runbooksPartner with SOC, Engineering, Cloud, and Infrastructure to drive service enhancementsProvide guidance on complex security topics and assist with escalationsEnsure clear communication across teams and stakeholders Requisitos principalesBachelor's degree in Cybersecurity, Information Technology, Computer Science, Information Systems, Engineering, or related fieldMinimum 7+ years in IT Operations, Cybersecurity, Service Management, or related domainExperience managing or owning enterprise‑level security services in a integral organizationExperience with cross‑functional and geographically distributed teamsExperience supporting Endpoint, Network, and/or Cloud Security servicesAbility to define and monitor SLAs, OLAs, and KPIsExperience conducting service reviews and driving maturity initiativesAbility to influence without direct people managementStrong stakeholder management with senior leaders, technical teams, and business partnersExcellent written, verbal, and presentation skills in Englishstrong communicationproactive mindsetstakeholder managementSecurity operations governanceDashboards and KPI reportingSLA/OLA management

📌 Infrastructure Security Service Manager - Schneider Electric (Barcelona)
🏢 Jobrapido
📍 Barcelona