Overview As an Agentic Customer Success Manager at Qlik, you help drive retention and product adoption across a large customer portfolio. You’ll deploy automated, data-driven engagement programs to keep customers healthy and growing at scale. This role sits at the intersection of data, AI, and customer experience, enabling you to shape a scalable success model and improve outcomes for diverse customers. You’ll work in a fast-paced, technology-led environment with clear progression paths.
Compensaciones / BeneficiosCareer progression pathsCulture of innovation and collaborationFlexible, international work environmentCorporate Responsibility programsChange-the-world dayPersonal development day ResponsabilidadesManage a large portfolio of customers, driving retention, renewals, and expansion through scalable, automated engagement programsAnalyze customer data and health signals to identify trends and at-risk accounts; design targeted interventions to boost engagement and reduce churnBuild and deliver scalable digital programs (onboarding journeys,
educational content, webinars, automated touchpoints)Help customers increase adoption and value from Qlik’s cloud and client-managed productsMeasure program effectiveness and refine engagement strategy to improve outcomes at scale Requisitos principales3-5 years of relevant experience in Customer Success, Account Management, or similar roleWorking knowledge of SaaS products and comfort navigating data and analytics platformsStrong analytical and problem-solving skills; ability to work independently in a fast-paced environment and build relationships across a large portfolioExperience with Qlik products or comparable BI/analytics platforms is advantageousFluency in English; additional languages advantageousAnalytical mindsetProblem-solvingIndependent working styleSaaS product experienceData analytics understandingBI/analytics platform familiarity (Qlik or similar)