Overview As Fraud Operations Manager at Preply, you lead a general fraud team protecting the marketplace’s financial integrity. You shape the function’s strategy, governance, and end-to-end operations, partnering with Product, Payments, and Finance. You’ll drive KPI targets, detect faults, and translate field insights into actionable roadmap improvements. This role blends leadership with analytics to scale risk management in a dynamic, human-led learning platform.

Compensaciones / Beneficiosmonthly lesson allowanceL&D; budget and time offequity and health insurancerelocation package to Barcelonamental health supportgym access and wellness programs ResponsabilidadesLead and develop a team of Fraud Specialists to foster a high-judgement, high-accountability cultureOwn and align the Fraud Operations roadmap with broader business goalsDesign and formalise investigation standards, workflows, escalation protocols, and documentationDefine, track, and improve Fraud Ops KPIs such as chargeback rate, dispute SLAs, false positives, and exposureEstablish governance cadences for risk and exposure reviews with Finance and leadershipTranslate frontline observations into requirements for Product and Data to shape the detection roadmapCorrelate operational insights with data to identify detection gaps and drive model improvementsCollaborate with Product,



Payments, and Finance as the primary fraud authority for prioritisation and decisionsManage workforce planning and capacity to ensure operational resiliencePresent fraud performance and strategic recommendations to senior leadershipDrive continuous process improvements via root cause analysis, policy adherence, and tooling evolution Requisitos principales6-8+ years in fraud operations, payments risk, or financial crime with people management experienceProven track record leading fraud or risk operations in marketplace, fintech, or e-commerceDeep expertise in fraud investigation, chargeback management, and detection workflowsExperience owning operational KPIs and translating data into decisionsStrong people leadership with talent development and ownership cultureAbility to translate operational observations into clear Product/Data requirementsStrong data fluency and ability to surface actionable trends from operations and dataExperience designing scalable processes and governance frameworksUnderstanding of how AI/ML models apply to fraud detection and how to work with technical teams to improve detectionleadershipcommunicationrigour and ownershipfraud investigation methodologychargeback managementfraud detection workflows

📌 Fraud Operations Manager - barcelona
🏢 Jobrapido
📍 Barcelona