Overview In this role, you will own the performance narrative for Marketplace Experience across your region, driving measurable improvements in retention, efficiency, and cost control. You will quantify value loss, align cross-functional priorities with regional performance goals, and advocate for sustainable, structural fixes over quick patches. You’ll partner with country MDs, Operations, Service, Finance, and Integral HQ to translate experience priorities into tangible business impact. This role offers the chance to shape marketplace health and deliver meaningful improvements for riders, customers, and partners.

ResponsabilidadesOwn regional Marketplace Experience KPIs (Value Loss, Cost-to-Serve/Recover, Retention Gap) and balance efficiency with experience protectionIdentify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify financial impactChallenge regional teams on inefficiencies and ensure actionable,



measurable plansPrioritize high-ROI interventions and reallocate focus to major experience and cost leversLead regional performance reviews with GMs and senior stakeholders, ensuring transparency and accountabilityEscalate systemic marketplace issues to Global teams and advocate for structural fixesEnsure consistent reporting, performance storytelling, and decision-making frameworks across markets Requisitos principales5+ years of experience in performance, strategy, operations, or analytical rolesStrong ability to connect operational metrics to financial impactExperience influencing cross-functional stakeholders without direct authorityStructured problem-solving and strong analytical capabilitiesExcellent communication and stakeholder management skillsHigh ownership mindset, hands-on, and bias for measurable impactcommunicationstakeholder managementownershipanalytical capabilitiesdata-driven decision makingfinancial impact assessment

📌 Senior Performance Analyst- Customer, Rider, Partner Experience [Customer Service] (Barcelona)
🏢 Jobrapido
📍 Barcelona