Papernest is seeking a Customer Experience Manager to lead the CX function in Barcelona, shaping a premium customer journey. You will translate strategy into KPI-driven actions, analyse feedback, and empower team leaders to improve service quality. The role offers meaningful impact in a fast-growing scale-up. As a senior leader, you will drive operational excellence, maintain SOPs and dashboards, and collaborate with Enablement to translate insights into training and process enhancements.
#J-18808-Ljbffr
📌 CX Leader: Strategy, Insights & Premium Service (Madrid)
🏢 papernest
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.