In this role you will own the performance of service contracts across Southern Europe, translating contracts into operational delivery and ongoing improvements. You will work with customers, service teams, suppliers, and internal stakeholders to ensure commitments are met and value is delivered. The position blends operations leadership with commercial insight to drive customer success in a integral, automation-focused environment. You will lead projects, monitor KPIs, and promote safety and reliability to strengthen long-term partnerships.Full-time role in international environmentWork with advanced automation and service solutionsStructured onboarding and professional developmentLearning platforms and tailored training20 vacation days plus holiday weeks and reduced FridaysCareer growth opportunities in a global Top Employer companyLead operational delivery of service and maintenance contracts to meet service levels, performance targets, and obligationsCoordinate maintenance activities, resources, suppliers, and subcontractors for safe, efficient workServe as primary operational contact for contract matters, performance discussions, and escalationsMonitor contract performance via KPIs and data; identify efficiency, reliability, and satisfaction improvementsManage contract budgets (labor, materials, parts, external costs) and support financial healthDrive continuous improvement initiatives to enhance service delivery and long-term customer valueLead small retrofit, modernization, and replacement projects from planning to executionPrepare and present operational/performance reports with insights and recommendationsCollaborate with internal service teams, engineering, procurement,



and HSE to ensure deliveryPromote safety culture and ensure compliance with regulations and Vanderlande standardsIdentify opportunities for contract growth, service improvements, and modernization, translating needs into valueContribute to service sales objectives by supporting contract renewals and expanding the service portfolioJoin an international, customer-focused team delivering long-term service partnerships across Southern EuropeBachelor in EngineeringExperience in service management or service contract managementUnderstanding of service operations, maintenance execution, and contract deliveryStrong leadership, communication, and stakeholder management skillsEntrepreneurial mindset with a proactive, customer-focused approachExperience in automated handling systems, capital goods, industrial automation, logistics, or system integrationExperience working with third-party service providers and subcontractorsKnowledge of service contracts and commercial agreements (advantage)Strong project management and organizational skillsFinancial awareness and experience managing operational budgetsAbility to analyze data, KPIs, and performance metricsFluent in English (written and spoken)Willingness to travel domestically and internationallyStrong focus on customer satisfaction, continuous improvement, and team developmentStrong commercial awareness with ability to translate needs into service opportunitiesExperience supporting service sales activities, contract renewals, or business developmentOwnership and accountabilityRelationship buildingPractical problem solvingService operations knowledgeContract delivery and managementBudgeting and financial awareness
#J-18808-Ljbffr

📌 Service Contract Manager - Barcelona (Madrid)
🏢 Vanderlande
📍 Madrid