Overview In this role you support Welo Life Sciences by assessing project scope and delivering accurate quotes, while collaborating with Project Management to meet client requests. You will drive quote follow-up, monitor client satisfaction, and identify additional sales opportunities to grow existing accounts. You’ll advise clients on project feasibility and cost considerations, streamline administrative workflows, and ensure accurate project setup and governance. This role offers hands-on interaction with cross-functional teams in a regulated, ISO-certified environment, with a focus on delivering value to pharmaceutical and life sciences clients.
ResponsabilidadesPrepare quotes and calculate turnaround times for clientsFollow up on quotes to achieve target acceptance rateMonitor client satisfaction and changes in service usageProvide feedback on client satisfaction and service completionIdentify new sales opportunities and retain existing accountsDiscuss and plan sales strategies with Business DevelopersAdvise clients on project management beyond product specs, including expensesReduce administrative tasks by improving workflows with existing clients to increase marginsMeet KPIs: quoted amount, accepted amount, price-per-project for existing clientsCommunicate project information clearly to relevant partiesConvey client requests accurately to Project ManagersFinance governance: register correct information (client/legal entities, PO, billing schedule) Requisitos principalesFluent in English with excellent oral and written communicationDesirable: knowledge of another languageTotal command of Microsoft OfficeDesirable: knowledge of XTM and/or Phrase, and FineReaderExperience: 2–4 years in customer-facing localization/translation/project management rolesstrong verbal and written communicationclient relationship managementproactive problem-solvingMicrosoft OfficeXTMPhrase